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Reliable IT Support to Keep Your Business Running Smoothly
Reliable IT Support to Keep Your Business Running Smoothly
At IITDS, our Technical Support & Troubleshooting services ensure your systems, networks, and applications remain operational, secure, and optimized.
We provide fast issue resolution, proactive monitoring, and expert guidance to minimize downtime and maximize productivity.
Package
Package
ESSENTIAL PLAN
ESSENTIAL PLAN
Basic IT support for small teams
Price: $50 USD / month
Support Hours: Office hours (Mon–Fri)
Includes:
Remote troubleshooting for hardware & software issues
Operating system and application support
Email and ticket-based technical assistance
Basic system health checks
Up to 5 support requests per month
Ideal For: Small teams or startups needing affordable, on-demand technical support.
BUSINESS PLAN
BUSINESS PLAN
Comprehensive support for growing organizations
Price: $150 USD / month
Support Hours: 8 AM – 8 PM (Mon–Sat)
Includes:
Remote and on-site troubleshooting
Network, server, and workstation support
Software installation, configuration, and updates
Security patch management
Priority ticket handling
Up to 15 support requests per month
Ideal For: SMEs requiring proactive IT support and timely issue resolution.
PROFESSIONAL PLAN
PROFESSIONAL PLAN
Advanced IT support with monitoring and maintenance
Price: $400 USD / month
Support Hours: 24/7
Includes:
Full remote and on-site technical support
Real-time system and network monitoring
Advanced troubleshooting for servers, networks, and applications
Performance optimization and preventive maintenance
Monthly health reports and recommendations
Unlimited support requests
Dedicated support engineer
Ideal For: Enterprises seeking continuous IT support, proactive monitoring, and optimized system performance.
ENTERPRISE PLAN
ENTERPRISE PLAN
Managed IT services for mission-critical operations
Price: Custom Quote (starting at $900 USD / month)
Support Hours: 24/7/365
Includes:
Enterprise-wide IT support (servers, networks, endpoints, applications)
24/7 remote monitoring and incident response
Emergency on-site support
IT infrastructure auditing and optimization
Security and compliance troubleshooting
Dedicated account manager and support team
SLA-backed response and resolution times
Custom reporting and analytics
Ideal For: Large enterprises, global organizations, or mission-critical operations requiring guaranteed uptime and expert support.
Why Choose IITDS Technical Support
Why Choose IITDS Technical Support
Rapid Issue Resolution: Minimize downtime with expert troubleshooting
Proactive Maintenance: Prevent problems before they occur
24/7 Availability: Support when you need it most
Dedicated Expertise: Certified engineers for enterprise-level guidance
Support & Response Timeline
Support & Response Timeline
Ticket Submission / Request Logging – Immediate
Remote Troubleshooting & Resolution – Within SLA
On-Site Support (if needed) – Scheduled based on plan
Monitoring & Preventive Maintenance – Ongoing
Frequently Asked Questions
Frequently Asked Questions
Q: Can I get 24/7 support for my small business?
A: Yes — our Professional and Enterprise plans provide 24/7 support for all team sizes.
Q: Do you support both hardware and software issues?
A: Absolutely — our engineers handle servers, workstations, networks, and software troubleshooting.
Q: Is on-site support available?
A: Yes — Business, Professional, and Enterprise plans include on-site assistance as needed.
Q: Can you help optimize system performance?
A: Yes — higher-tier plans include preventive maintenance and optimization recommendations.
Call to Action
Call to Action
Keep your IT systems running flawlessly.
Choose IITDS Technical Support & Troubleshooting for expert assistance, proactive monitoring, and peace of mind.
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